Privacy Policy

1. Introduction

Scope & Scale ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, industry, location)
• Payment and billing information
• Communications and correspondence with us
• Information provided during consultations or calls

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our lead generation services
• Managing your account and service agreement
• Processing payments and transactions
• Communicating with you about our services
• Sending marketing communications (with your consent)
• Analyzing website usage and optimizing user experience
• Complying with legal obligations
• Protecting against fraudulent or unauthorized activity

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who assist in providing our services (e.g., payment processors, CRM systems, advertising platforms)
• Meta Platforms: Campaign data is shared with Facebook/Instagram for advertising purposes
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Lead Data and Client Information

As part of our services, we collect information from potential customers (leads) on behalf of our clients. This lead data:

• Is collected through Meta advertising platforms with appropriate disclosures
• Is shared only with the relevant client contractor
• Is used solely for the purpose of connecting homeowners with contractors
• Is stored securely and retained according to our data retention policies

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver targeted advertising
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data

To exercise these rights, please contact us using the information provided below.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. As stated above, we do not sell personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Scope & Scale
Email: privacy@scopeandscale.com